Terms and Conditions - Removals House

Welcome to Removals House. Please read these Terms and Conditions carefully before using our services. By engaging with our services, you agree to be bound by these terms.

1. Definitions

Service Provider: Removals House and its employees.
Client: The individual or entity utilizing our removal services.
Services: All offerings provided by Removals House, including packing, transportation, and storage.

2. Booking and Confirmation

To secure our services, clients must provide a binding booking. Confirmation is sent via email upon receipt of a deposit.

2.1 Deposit

A non-refundable deposit of 20% of the total service cost is required to confirm your booking.

2.2 Cancellation Policy

Cancellations made at least 14 days before the scheduled date will receive a full refund minus the deposit. Cancellations within 7 days will forfeit the deposit.

3. Responsibilities of Removals House

We commit to providing professional and timely removal services. This includes:

Careful packing and handling of items.
Safe transportation to the designated location.
Offering storage solutions if required.

3.1 Liability

While we strive to ensure the safety of all items, Removals House is not liable for any damages exceeding the declared value of the goods. Clients are encouraged to declare the true value of their belongings for appropriate coverage.

4. Client Responsibilities

Clients must ensure the following:

All items are properly packed and labeled.
Access to both pickup and drop-off locations is available.
Any special handling instructions are communicated in advance.

4.1 Prohibited Items

The transport of hazardous, illegal, or oversized items is strictly prohibited. This includes, but is not limited to:

Flammable materials.
Explosives.
Items exceeding regulatory size limits.

5. Payment Terms

Payment for services must be completed as per the agreed schedule. Accepted methods include credit card, bank transfer, and other specified payment gateways.

5.1 Late Payments

Late payments may incur additional charges. Removals House reserves the right to suspend services until outstanding amounts are settled.

6. Data Protection

We are committed to protecting your personal information. Our data handling practices comply with relevant data protection laws, ensuring that your information is securely managed and not shared with third parties without consent.

6.1 Privacy Policy

For detailed information on how we handle your data, please refer to our Privacy Policy.

7. Dispute Resolution

In the event of any disputes, both parties agree to seek resolution through mediation before pursuing legal action.

7.1 Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which Removals House operates.

8. Amendments

Removals House reserves the right to update or modify these terms at any time. Clients will be notified of significant changes, and continued use of services constitutes acceptance of the new terms.

8.1 Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Removals House for your removal needs. We are dedicated to providing you with exceptional service.